Umuntu ngokuvamile unezimaski ezimbili, eziguquka ngezikhathi ezithile. Owokuqala ngu "Mina" wakhe, ukuthi ungubani ngempela. Lona isisekelo sakhe sangempela, nazo zonke iziphambeko kanye nobuhle. Kodwa ngaphandle kwalesi sigqoko, kukhona okungenani okunye okunye - okugqoka umuntu lapho ebonakala esidlangalaleni, okuthiwa "I-image". Le mask ibonisa indlela umuntu ofuna ukuzibheka ngayo, nendlela afuna ukubonisa ngayo abanye ukuthi bayayithanda kangcono, ukufanisa imvelo. Enye yezinyathelo ezibaluleke kakhulu ekubunjweni kwalesi sithombe ukukhetha kwesithombe.
Isithombe siyisithombe somuntu webhizinisi, lapho izici nezici eziyigugu ezithinta abanye zigqanyisiwe. Isithombe senziwa ngenqubo yokuxhumana nomuntu siqu, kanye nesisekelo semibono abanye abakhuluma ngayo ngaye.
Kuye kwaphawula isikhathi eside ukuthi abantu abaningi basekela umuntu obathandayo futhi okungafani naye.
Ukuthola isithombe akufanele kube ukuphela ngokwakho, kodwa ukuyiqonda kuyinto ebalulekile yobuntu bomuntu. Kusukela kumfanekiso kuncike isifiso sabantu sokubambisana nomuntu noma eqinile.
Ukwakha isithombe esihle, konke kubalulekile: indlela yokukhuluma, isitayela sezingubo, ukuklama kwehhovisi. Ngokuvamile, isithombe siwumphumela wokumayela okuhlakaniphile esimweni esithile, ukukhetha amaphethini okuziphatha okulungile.
Indlela yokuziphatha iyinkimbinkimbi yezibonakaliso (inkulumo, ukuziphatha, ukuziphatha) okuhlose ukudala isithombe esithile. Ukuzikhethela imodeli yokuziphatha kuwukukhiqizwa kokuziphatha okukwenza ubuntu bukhangele.
Imodeli yokuziphatha ebuhlotsheni bebhizinisi ibaluleke kakhulu. I-criteria eyinhloko yokhetho olufanele lomodeli yilezi:
- Ukunganaki kokuziphatha
- Ukuzihlolisisa ukuthi kungenzeka ukusebenzisa imodeli ethile yokuziphatha.
- Hlola ukuhlolwa kwesimo esithile.
Ukuze ugcine isithombe esihle, kufanele ulandele ukuziphatha kwebhizinisi. Ebudlelwaneni bebhizinisi kukhona ikhodi yokuqala yemithetho, lapho ukuziphatha kwabantu ngesikhathi sokusebenza kwemisebenzi kunqunywe. Leli setha lemithetho liqukethe imithetho emihlanu eyisisekelo.
- Yiba yisikhathi. Akekho othanda ukuphuza. Ngaphezu kwalokho, ukubambezeleka kubonisa ukungakwazi kwakho, ukungavikeleki.
- Ungasho okuningi kakhulu. Kumele ugcine izimfihlo zenkampani yakho. Okufanayo kusebenza nasezimfihlo zomuntu siqu zabasebenzi.
- Cabanga nje ngawe, kodwa ngabanye. Akunakwenzeka ukuqhuba ibhizinisi ngaphandle kokucabangela izifiso zabalingani. Ngokuvamile, izimbangela zokuhluleka zibonakaliswa zobugovu, isifiso sokulimaza abaphikisanayo. Ungadeleli abaphikisi, khumbula ukuthi wena ngokwakho ungaba endaweni yecala.
- Gqoka isitayela. Izingubo zakho kufanele zibonise ukunambitheka kwakho, kodwa akufanele uhluke kakhulu kubalandeli bakho.
- Khuluma futhi ubhale kahle. Ubuhlobo obuningi bebhizinisi buxhomeke ekukhulumeni. Ukuze uphumelele ebhizinisini, kufanele ufunde ubuciko bokuziphendulela. Ukudama nokubiza amagama nakho kubalulekile. Zama ukungasebenzisi amagama we-slang nolwimi oluhlaselayo enkulumweni yakho. Funda ukuzwa abanye futhi wazi ukuthi ubonisa kanjani ukuthi unesithakazelo esihlokweni senkulumo.
Ukuhambisana nale mithetho elula kungathinta kakhulu ukuqhubeka kwakho emkhakheni wezemisebenzi. Sifunde imithetho yokuziphatha emgwaqweni, ezokuthutha, endaweni yokudlela, kodwa ngesizathu esithile, abaningi banakwa imithetho elula yokuziphatha emsebenzini futhi abahambelani nemigomo evunyelwe ngokuvamile. Okumangalisa ukuthi, lezi zimiso ziyimininingwane ebalulekile emkhakheni wezobudlelwane bebhizinisi. Kuyaziwa ukuthi izinkampani eziningi zakwamanye amazwe zikhokha imali eningi yokuqeqesha amaphethini abo okuziphatha kwabasebenzi babo ebuhlotsheni bebhizinisi.
Ezinhlanganweni ezinkulu azikho abantu abangalingani, abangenakuvinjelwa. Ebudlelwaneni bebhizinisi ukuzethemba, ukusebenza kahle, ukuhlushwa, ukukwazi ukulawula imizwelo kuyaziswa kakhulu. Baxhumana lapha ngefomu eligcinwe, ngokufushane nangokwaziswa.
Ngokuvamile, ngokuziphatha, ngendlela abagcina ngayo ubudlelwane, umuntu angakwazi ukwahlulela amakhono abo obuhlakani nengqondo, kanye nesimo sesikhungo abasebenza ngaso. Amabhizinisi abazama ukuphilisa abanalo isikhathi esanele sokuthi "ukunethezeka" okunjalo njengesiko. Kule mininingwane "isitayela sebhizinisi", isiko lenkampani kanye nobuhlakani kuboniswa.
Esikhathini sethu, lapho izinkampani zilwa nawo wonke amaklayenti, abasebenzi abangakwazi ukuxhumana, ukugcina imithetho yokuziphatha kanye nemigomo yokuhlonipha kubaluleke kakhulu. Ukuze ungadideki kuyo yonke imithetho yezwe lebhizinisi, kubalulekile ukudala imodeli yakho yokuziphatha bese ubeka imithetho yakho, noma ukuvumelanisa ngempumelelo kulabo abakhona. Ngandlela-thile, kodwa ngaphandle kokwazi imithetho eyisisekelo yokuziphatha futhi ngaphandle kwesimo sakho sokuziphatha, akunakwenzeka ukuthi uhambo lwakho ezweni lebhizinisi lizohlala isikhathi eside.