Ekukhangiseni kwezenhlalakahle ku-TV nasemaphephandabeni, okuthiwa "izinombolo zokusiza ezingokwengqondo eziphuthumayo", "ama-hotlines" atholakala njalo. Umsebenzi wabo ukusiza labo abazizwa bephoqelelwe esimweni, okuvela kuso, kubonakala sengathi akukho ndlela yokuphuma. Kodwa akuwona wonke umuntu ongazwakalisa umphefumulo wakhe, akhulume futhi akwenze ngokungaziwa ngokungaziwa. Iyini inkinga? Ingabe "ukusiza amafoni" aphumelele, noma ingabe akukho phuzu ekukhaleni usizo?
Ubani okudingekayo?
Yiqiniso, ukusetshenziswa okuyinhloko kosizo olunjalo akugcini nje ukuthululela umphefumulo wakho, ukukhuluma futhi ukwenze ngokungaziwa, kodwa ukususa isimo sokucindezeleka okukhulu. Uma umuntu enquma ukuthi uzohlala noma afe, ifoni enjalo iseduze.
Kwezinye izimo, asiqapheli ukuthi "siziqhubela kanjani" kule nkinga, siyithuthukise. Ngesinye isikhathi, kunamandla okwanele nokuziphatha okungokomoya okwenza omunye akhuphuke futhi aphume ebumnyameni. Kungenxa yamacala afana nalawa okuthiwa ama-helplines aklanyelwe.
Omunye umbuzo wukuthi ama -dispatchers (ngokucabanga - izazi zengqondo zengqondo) zingasiza oshaya ucingo . Phela, akadingi nje ukuthulula umphefumulo wakhe, akhulume futhi akwenze ngokungaziwa ngokungaziwa - udinga usizo olufanelekayo.
Ngezinye izikhathi, kusuka kumuntu owodwa noma amabili womuntu obiza ucingo lokuzibulala (uma ubiza ngempela i-spade spade) kuncike, ngabe lowo muntu uzohlala, noma cha. Kuwumsebenzi onzima, okhandlayo. Lona uhlobo lokuhamba eceleni, ekugcineni. Okuncane kakhulu - futhi indoda izowa. Futhi udinga ukuzwelana naye ngesikhathi esifanayo, futhi unikele ngokukhahlela okuhle ukuze athole amandla okuphila, ukulwa, ukubhekana.
Ukutholakala kwezinsizakalo ezinjalo zomphakathi kubonisa ubuhle bezwe kanye nokukhathazeka okwanele ngabantu.
Umlando we "hotlines"
Ngokuvamile umuntu omdala ushiywe kuye. Osebenza nabo emsebenzini baxoxisana ngenjabulo ngochungechunge olusha futhi bajabulele imininingwane yenkinga yabangane babo. Izihlobo zivame ukufundisa, ukulawula, nokungazitholi isimo nesimo. Imicabango yabantu ingaholela kakhulu kakhulu - ikakhulukazi uma yena yedwa ephindaphindiwe "imiqulu" ngesimo sakhe.
Kubonakala sengathi kwakukhona umpristi oyedwa eNew York, uHarry Warren, owokuqala ukucabanga ngokunika abantu ithuba lokuthulula umphefumulo wakhe, ukukhuluma futhi akwenze ngokungaziwa ngokungaziwa. Wavuswa ebusuku ngocingo - owezizwe wacela umhlangano. Kodwa umfundisi wamaProthestani waphendula ukuthi isonto livuleka ekuseni. Ngakusasa ekuseni umpristi wafunda ukuthi lowo oshayela ucingo wayeqedile impilo yakhe. Umpristi okhungathekile wamemezela ngokushesha: "Ngaphambi kokunquma ukufa, ngishayele nganoma yisiphi isikhathi sosuku."
Umakhalekhukhwini "ogijimayo umjaho" wadlula kancane - kuphela phakathi no-50. eNgilandi, omunye umpristi wakha insizakalo enjalo.
Izimo zokuba khona kwe "service trust"
Manje kunezinombolo eziningi zokushisa. Ngokusemthethweni, ziyizici ezikhethekile - ziphakamisa ukuthulula umphefumulo womuntu ngenombolo eyodwa, ukukhuluma futhi ziyenze ngokungaziwa kubantu abasha, kwabanye - izisulu zobudlova, njalo njalo.
Kodwa izimiso eziyisisekelo zokuba khona kwe "helpline" aziguquki.
Okokuqala, abaxhumanisi basebenza - kokubili kwengqondo kwengqondo namavolontiya abaye baqeqeshwa ngokujulile.
Okwesibili, kunezimiso eziningana:
- ukungaziwa (kokubili ababhalisile kanye nomxhumanisi),
- imfihlo yokwelapha,
- ukubekezelelana (ukungabonakali, ukungabikho kokulahlwa),
- ikhono lokulawula ingxoxo - lingaphazanyiswa kokubili obhalisile nomeluleki.
Ukuphepha kwe "helpline"
Ukwenza ucingo olungaziwa kuyimfuneko. Awudingi ukuzikhomba wena, nokudlulisa idatha yomuntu siqu. Okufanelekayo kanye nokungafani, namagama okudlala. Futhi inombolo yocingo, naphezu kobuchwepheshe besimanje se-ID yocingo, ayilungisiwe. Le mfuneko ayiyona induduzo enkulu njengokuphepha.
Okuqukethwe kwengxoxo akuvumelekile ukuba kubhalwe nganoma iyiphi indlela noma ukudlulisela ulwazi kumuntu wesithathu - ngisho nobudala noma isigaba senkinga exoxwa ngayo.
Enye yezinhloko ezisemqoka ze "hotline" yinto ethile yokuvumelana, ukubekezela, ukungaboni kahle. Umxhumanisi akanelungelo lokugxeka nokuhlola kabi imibono yabhalisile. Ngokumangalisa, lokhu kakade kwenza kube lula ukusebenza kahle ngenkinga.
Ubani osebenza "ku-hotline"?
Emaphephandabeni, ngezinye izikhathi kubonakala izinto eziphikisana nokusebenza kwama-hotlines. Bathi, baphendule ngokungalungile. Ake sikhumbule umthetho lapho okuqukethwe kwengxoxo kungenakudluliselwa kubantu besithathu. Futhi ngesikhathi esifanayo sixoxa ngalokhu ngalokho.
Ngezinye izikhathi kulula ukuba sikhulume nomunye umuntu ohamba naye esitimeleni sikagesi, esitimeleni, ebhasi, kunezihlobo zethu. Ngomuntu ozimele ongakwazi ukuveza (futhi mhlawumbe uhlale naye) umbono wakhe, kulula ukukhuluma. Asincike kuye, futhi uvela kithi, futhi. Futhi uma othile efuna ukwahlulela ukusebenza "kokufaneleka" kokukhulumisana okungaziwa - okokuqala makabe ezama ukuchaza ukufaneleka kokukhulelwa bese uzama ukuphawula ngalokho okwenzeka phakathi kombhangqwana onothando.
Ubani owazi ukuthi yini ngempela engaba "intambo" engxoxweni phakathi kwababili - umxhumanisi futhi enganelisekile ngokuphila komuntu? Lokhu akukwaziwa yibaphi abahlanganyeli engxoxweni, kungabi yedwa ngaphandle kwababukeli. Ngakho-ke, ukuzama ukuphazamisa le nqubo akusizi ngalutho futhi akusho lutho.
Izibonelo zama-hotlines eRussia
- izinsiza zokusiza nge-HIV / AIDS (eMoscow);
- i-callline yocingo yama-homosexuals, ama-lesbian, abalingani bobulili obuhlukile, ama-transsexual (eMoscow);
- Insiza yokusiza kwengqondo (eMoscow);
nabanye.