Umqondo jikelele wobudlelwane bebhizinisi
Ngaphansi komqondo jikelele we "ubudlelwane bebhizinisi" kubhekwa njengolwazi lokuxhumana (izingxoxo), okuyinto ngenjongo yalo kuhloswe ukuthola noma ukugqugquzela imibono yebhizinisi noma imiphumela emihle yokubambisana kokubambisana. Ubuhlobo bebhizinisi bungabandakanya: izingxoxo ezithile noma imihlangano, izethulo, ukubukeka komphakathi noma izingxoxo zocingo nabahlinzeki, amakhasimende, abalingani. Kuphela kuphela mayelana nobuhlobo obwenzeka endaweni yokusebenzela. Yingakho futhi, lokhu kubambisana okudinga ukulungiswa noma ukusesha izindlela ezanele zokuxazulula izinkinga ezihlukahlukene zokukhiqiza nokunye. Ngakho ukuyekethisa ubudlelwane bebhizinisi yiyona ndlela esemqoka yokuthengiselana okuphumelelayo nezinkontileka, kanye nendlela enhle yokufinyelela eziphakeme nokulinganisa okuhle ebhizinisini lakho. Ngelinye igama, awukwazi ukwenza ngaphandle kokuyekethisa!
Okubalulekile kobudlelwane bebhizinisi futhi bahluke kanjani kwezinye izinhlobo zobudlelwane?
Iphuzu liwukuthi lo mbono wezobudlelwane bebhizinisi uchazwa ukuthi ubudlelwane bebhizinisi, ukukhulumisana kwebhizinisi kuqala okokuqala isimo sengqondo esibhekiswe ekutholeni inani elithile. Ngakho-ke ebuhlotsheni obunjalo, umphumela owamukelekayo futhi omuhle njalo ubeka kuqala, ukuze uthole lokho, njengoba kusho, "zonke izindlela zilungile." Ekuqaleni kule ndaba (ukubambisana), ulwazi kanye nezigaba ezizuzisayo zokwakheka kwesimo senkampani zifakwa. Ebudlelwaneni bebhizinisi, ngaso sonke isikhathi umbuzo webhizinisi, ophethe ngokucophelela nangempumelelo. Inhloso yobuhlobo obunjalo buyisisekelo sabo kanye nobuhlobo bomabili bobabili, ukuthi babambisana. Ngendlela, kubalulekile ukuphawula futhi ukuthi kungabalulekile ukuthi ubudlelwane obunjalo bungabalulekile ukugcina ohlangothini lwendoda "eyomile neyomile", i-strategist, ohlala eya emgomweni wakhe, kufanelekile ukukhombisa ukuzwela, okuvusa kakhulu ukugqugquzela. Phela, ukukhulumisana kuphela ngemiphumela yokhonkolo kungase kungabikho imiphumela. Yingakho isisekelo sokuziphatha kobudlelwane bebhizinisi ngaso sonke isikhathi sihlanganisa umthethonqubo oqondile kanye nokuhweba okulungile phakathi komphumela kanye nobuhlobo.
Indlela eyinhloko yokuxhumana kwebhizinisi ngokujwayelekile
Uma sicabangela ubudlelwane bebhizinisi ngokwemigomo ejwayelekile, kufanele kuqala siqaphele ngokukhethekile amasu lapho lezi zinsuku zakhiwa khona. Ngamanye amazwi, imigomo nendlela thina kanye namuphi umgwaqo osondela kumphumela odindelekile. Uma umlingani wakho webhizinisi enamathele kumasu omqoqo, futhi ukholelwa ukuthi angeke abe ngabawina ababili ngesikhathi esisodwa futhi angaqapheli izinkambo kuzo zonke, yilapho kuzodingeka khona ukwakha ukuyekethisa ekusebenzelaneni nalo mlingani. Ngakho-ke, uma ngesikhathi sokuxoxisana kwebhizinisi uqaphela ukuthi umlingani wakho webhizinisi uziphatha ngendlela efana nalokhu, mnikeze ukwehliswa okuzuzisayo nokuzuzisayo.
Isu lokungcebeleka ebuhlotsheni bebhizinisi
Ngakho-ke, ukuyekethisa yiyona ndlela ehlonishwa kakhulu futhi evame ukusetshenziswa kakhulu yesisombululo salokhu noma leyo nkinga. Ngesikhathi sokungqubuzana, zonke izinhlangothi zidinga ukuthi zidinga futhi zenze kanjalo kuze kube yilapho isisekelo esisodwa sokubambisana sitholakala. Iningi lezobuchwepheshe bezintambo zikholelwa ukuthi yi-trade-off eyindlela ehamba phambili yokuthonya abaphathi bezinkampani.
Kumele kuthiwa uma usebenzisa ukuhlukunyezwa okuyisisekelo, ukungafani kuyakha ngokwengeziwe. Futhi kusukela ezimweni ezingqubuzanayo leli caba lingasindisa kalula izinhlangothi zombili kalula. Kodwa umuntu kufanele akhumbule njalo ukuthi akuwona wonke umuntu olungele ukuyekethisa ubudlelwane bebhizinisi. Yingakho kuhlale kudingekile ukulungisa umphikisi wakho ukuthola umphumela we-100%. Izimo eziyisisekelo zokungathembeki kwebhizinisi kungokwemvelo nokuqonda. Njengoba usuhlangene, ungaqhubeka kalula ngokubambisana kwakho ngaphandle kwe-echoes ne-nedomekov, futhi uthole kulokhu kubambisana izithelo zakho. Yiqiniso, kulezi zindlela, njengabanye bonke, kukhona futhi okuncane, okuxhunywe neqiniso lokuthi imigomo ingagcwaliseka ngokuphelele ngenxa yokuthi kwakudingeka bahlabele okuthile. Futhi lokhu akunjalo ngaso sonke isikhathi, ngoba ebhizinisini kunzima kakhulu ukukhetha ukuthi yini okumele uyihlabele nokuthi yini okufanele uyenze kuqala. Ungasho lutho, kodwa kunoma yikuphi okufunayo ukufezekisa umphumela omkhulu, lokho kungenxa yalesi sizathu ukuyekethisa, kuphela ekuboneni kokuqala kungase kubonakale kuyisinqumo esinqoba kakhulu nesilungile.
Kodwa kungakhathaliseki ukuthi kwakunjani, ukwehlukana kungaxazulula isimo kalula futhi kalula. Indlela eyamukelekayo kunazo zonke yokuxazulula le nkinga uma usebenzisa ukuyekethisa kubhekwa njengesixazululo sezinkinga ezincane ngosizo lwazo. Yingakho akufanele usebenzise ukuyekethisa ezindabeni ezibaluleke kakhulu. Phela, ungazama njalo ukugwema "imfucumfucu" ephakama ebuhlotsheni bebhizinisi, futhi ukhethe isu elihlukile ngokuphelele nelungile ngaphandle kokudela noma yini, futhi okuzocabangela izithakazelo zeqembu ngalinye ngendlela elinganisiwe. Khumbula ukuthi konke ukuyekethisa kuhle ngokulinganisa ngakho-ke akufanele baphathwe kabi! Inhlanhla ngebhizinisi lakho nezizathu ezimbalwa zokungqubuzana!