U-Rosenberg ukhuluma into elula: "Amazwi avame ukuholela ekulimazeni nasebuhlungu, futhi indlela yokukhulumisana okungezona enobudlova isiza umbhangqwana owabonisana nochwepheshe we-NGO ukuze ufunde:
1. Ziveze ngamagama;
2. Yizwani futhi niqonde enye . Ukukhulumisana emndenini, kusukela ekuboneni kwengqondo, kuvame ukuvutha, kungumzabalazo ongaphansi. Ngosizo lwe-NGOs, amazwi ethu "indawo yokuzithokozisa, okungaqondakali kanye nokuphendula okuvame ukwedlulele kuba izimpendulo eziqaphelayo, ngokuqinile ngokusekelwe ngokugcwele okukwenzekayo kanye nesimo sangempela somlingani."
Isithombe esivamile: indoda iya ekhaya ngemva komsebenzi, iphendulela i-TV futhi ifuna wonke umuntu amshiye yedwa. Umfazi uthatha ukuziphatha kwakhe ngenhliziyo. Uma ebona ukukhathazeka kwakhe, uvale ngisho nakakhulu, uwela kuye ngokuhlambalaza. Iskripthi siphindaphindwa usuku nosuku, futhi abashadile baseduze kwesahlukaniso. Kulesi simo, abalingani badinga ukuphendukela kwesazi sengqondo. Isimiso sokukhulumisana okungenabo ubudlova silula: abantu bafundiswa ukuchaza ngokulinganayo isimo futhi baveze imizwa ngakho, futhi bachaze umphumela oyifunayo nokuphendula komlingani. Ngemuva kokuba ngamunye oshade naye ekhulume, isazi sezokwelapha sibuza omunye ukuthi achaze lokho akuzwile nokuqonda kusukela enkulumweni yelinye. Futhi njalo, kuze kube yilapho amagama akhulunywa omunye futhi ezwa ngabanye afana. Isibonelo, esimweni esichazwe ngenhla, kuvela ukuthi umfazi uzizwa enesizungu, futhi umyeni ucindezelekile.
Inqubo yokuthola izidingo zangempela kanye nemizwa inikeza lo mbhangqwana ithuba lokukhulumisana ngokuhlonipha. Bangathola izindlela zokwanelisa izidingo zomunye nomunye. Isibonelo, owesifazane uzama ukuchitha isikhathi esithile nabangani bakhe emva komsebenzi, futhi umuntu uzothola ukuhlwaya kwengqondo "kusihlwa" ngalesi sikhathi futhi, uma nje esibona ukuthi ukhululekile, ulahle isikhathi sakhe, uyeke ukuvala emphakathini wakubo futhi "uye ku-TV" njengokungathi kugobolondo lokuvikela kwengqondo.
Uma zombili izinhlangothi zilalela izidingo zenye, indlela yokuphuma ilula ngokumangalisayo.
Izigaba ezine ze-NGO model.
Isibonelo esinezinyathelo ezine zokukhulumisana okungezona ubudlova kwaziwa njenge-PSC: Incazelo, Imizwa, Izidingo, Izicelo.
Isinyathelo esine : incazelo. Chaza isimo ngokuphikisanayo, ukugwema izinqumo.
Isinyathelo 2 : imizwa. Zizwa futhi uveze imizwelo yakho, ucindezele ukuxabana.
Isinyathelo sesithathu : izidingo. Thola futhi uhlele lokho okufunayo.
Isinyathelo sesine : izicelo. Yethula izifiso zakho ngendlela yesicelo sokukhonjiswa nokukhonakala.
I-PPPP, nakuba ifana nesifingqo esibuhlungu sokuphuthumayo, kuyindlela yokugwema noma yikuphi ukuphuthumayo. Le ndlela yokukhulumisana ingasetshenziselwa ukuxazulula noma yiziphi izinkinga: ukungaqondi kahle komuntu, ukungqubuzana kwezifiso emsebenzini kanye nezingxoxiswano zezombangazwe.
Nginguwe, nguwe.
Ukukhulumisana okungekho emthethweni kusekelwe ekuzweleni, ikhono lokungena ngokwengqondo komunye umuntu. Ngokusebenzisa ama-NGOs, uqala ukufunda ukuzwelana nawe - ukuqaphela imizwa yakho nezidingo zakho - bese uzibonakalisa nabanye ngokusho ukuthi "ukuqagela ukuzwela" engxoxweni, isibonelo, ngokuphendula ithoni le-interlocutor: "Ufuna ngikuzwe futhi waqonda kangcono? "- noma ngokuphendula izimangalo:" Ufuna nginakekele? "
Ngisho noma ukucabanga kwakungalungile, ubonise umzamo wokuqonda omunye umuntu, futhi uzwa isimo sengqondo esifudumele nesihawu, okusiza ukuqonda. Futhi uma ukuqagela kube okulungile, khona-ke ukuphulwa kwemilingo, ukuphumula okusheshayo esimweni kungenzeka kube ngcono.
Yiqiniso, ukuqonda okujulile kuvamise kusengumphumela wemizamo ehlangene, ikakhulukazi kubantu abadala abanokuziphatha okugxile kakhulu.